How to amend a template

You can edit existing templates for parent notifications in the Settings area.


  • Go to the Settings area.

Screenshot 2024-04-02 at 11.02.52


  • Select Manage Templates from the right-hand side.

Screenshot 2024-04-02 at 14.58.15


  • Select the template type from the options - Medication use has been selected below. Now, click the template you would like to amend.
 Screenshot 2024-04-02 at 15.22.35
  • Amend the template using your own text and the dynamic data from the 'Fields' drop-down

Important: Only dynamic fields within the template that you are creating should be used, never copy and paste fields from another template as this can cause errors when sending notifications.

Screenshot 2024-04-02 at 15.35.39

  • Click Save. 

Screenshot 2024-04-02 at 15.36.54

Click here to troubleshoot if you are seeing a blank screen when sending notifications.