Knowledge Base

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Knowledge Base

Top tips for using Medical Tracker in your school

Top tips for using Medical Tracker in your school

Here we answer questions to help productivity.

Contacting the Medical Tracker Support Team

Accessing Medical Tracker

Access Medical Tracker on iPads (Shortcut)

How to add a Medical Tracker shortcut (app icon) to your iOS phone?

Using Medical Tracker

How to export data from Medical Tracker to a .csv or Excel document

Allow users/staff to edit email and letter notifications before sending them to parents or carers

How to mark a record as confidential and limit access for specific users

What happens to the data on Medical Tracker at the start of the academic year?

Troubleshooting

Blank screen when sending notifications

Missing Emergency Contact Details

Why is a staff member's personal email showing on their profile?

Why can't I see the Student module?

Remote Support - Allowing access to your account

Exclude all: Student data is not appearing in Medical Tracker

Parent contacts or emails not pulling through from Capita SIMS

Firewall And Network Settings

Why is Medical Tracker running slowly?

Why can't I upload or view documents?

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Advanced features and integrations

Connecting Medical Tracker With Schoolcomms

Manually adding students for non-school establishments

Dashboard & Reporting Feature