Knowledge Base

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Knowledge Base

Recording and Managing Incidents

Recording and Managing Incidents

How to add and edit incident records and notify parents and carers.

Recording incidents

How to add a new incident

Recording incidents relating to mental wellbeing and mental health

Notifications

Emailing Parents and Carers

Notifying parents of an incident via phone call

Parent Notifications: acknowledgement feature (email only)

Notifying parents of an incident via letter

How to send internal emails to staff members

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Additional features

How can I use the RIDDOR reporting feature?

How do I record a witness statement against an injury?

Accident Investigation Reporting

Tracking follow-up events and adding additional notes