Missing Emergency Contact Details

If parent/carer emergency contact details are not showing on Medical Tracker but are stored on your MIS, read this guide to resolve the issue.

If a parent's email address is missing on Medical Tracker when a school wants to send a notification to parents, and the MIS is SIMS, you will need to ensure the details are correctly completed in the areas that are in yellow:

  • Correspondence must be ticked
  • Parental responsibility must be ticked
  • The contact type and priority fields must be filled in
  • When filling in the contact details 'yes' must be inputted into both main and primary

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If you are still having issues with emergency contact details, please contact us at support@medicaltracker.co.uk