Missing Emergency Contact Details

If parent/carer emergency contact details are not showing on Medical Tracker but are stored on your MIS, read this guide to resolve the issue.

If a parent's email address is missing on Medical Tracker when a school wants to send a notification to parents, and the MIS is SIMS, you will need to ensure the details are correctly completed in the areas that are in yellow:

• Correspondence must be ticked
• Parental responsibility must be ticked
• The contact type and priority fields must be filled in
• When filling in the contact details 'yes' must be inputted into both main and primary

If you are still having issues with emergency contact details, please contact us at support@medicaltracker.co.uk