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Advice and answers from the Medical Tracker Team

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Knowledge Base
Top tips for using Medical Tracker in your school
Troubleshooting

Getting Started
Training videos including webinar recordings
Importing data from your Management Information System
Account Settings and System Configuration
- Account Settings
- System Configuration
Managing Users and Teams
- Teams and Permissions
- Users
Customising Medical Tracker
- Manage Lists
- Manage Notification Templates
Top tips for using Medical Tracker in your school
Recording and Managing Incidents
Managing medical conditions and care plans
- Medical conditions
Multi Academy Trust Settings
Medication Usage
Medication Expiry
- Stock Control
Staff
Students
- How to edit student details
- Pre-admission students
COVID-19 and Lateral Flow Test Register
exporting data
Parents perspective
Change MIS provider

Remote Support - Allowing access to your account

The Support Team may need to access your account to investigate and resolve support queries. In order to grant permission, please follow the steps below:

1) Log into your Medical Tracker account.

2) Navigate to the authorisation button and begin authorisation by clicking on the headset icon.

3) A pop-up message will appear, please click 'OK' to authorise access to your account

4) Once activated, the authorisation button will appear red.

Once the case has been resolved, the school can click on the icon to disable remote access, or we will automatically disable access each day at midnight.