Notifying parents of an incident via phone call

Logging a call when you have informed parents of an incident ensures you have an audit trail of your communication with them.

How do I record a phone call that is made to parents?

Step 1. From the dashboard, go to the Incidents module.

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Step 2. You can now see all the incidents from the current day. Click on the incident you would like to log a phone call for.

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Top tip: If, for any reason, you need to send a notification retrospectively, you can change the date range on the left-hand side.


Step 3. Click on the 'Send notification' button 

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Step 4. Click on the 'Parents/carers notification' button and select 'Phone call' from the drop-down

Important: If you are unable to see the Green 'Parent/carers notification' button please click here to find out how to switch it on


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Step 5. Fill out the fields 'Person spoke to' and 'Message' - when completed, press the 'Done' button Screenshot 2024-04-08 at 16.47.09


Within the incident, under 'Communication', you can now see a log of the phone call (you may need to scroll down the page for this to become visible).

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