If you've added a new user and they haven't received their login email, there are some things you can try.
Once a new user has been added to your Medical Tracker account, they will receive an email from admin@medicaltracker.co.uk (see this article on how to add a user: Adding a user)
They need to click on the link to create a new password, and they will be able to login to Medical Tracker.
If this email has not been received, either when adding a new user, or an existing user has requested a password reset, please ensure that you try or retry all of the below:
- Ensure the user is not using a bookmark or a shortcut to access Medical Tracker - please use school.medicaltracker.co.uk/login (when trying to reset a password)
- Double-check that the correct email address has been added when creating the user
- Ask the staff member to check their spam/junk folders. We send password reset emails from this email address: admin@medicaltracker.co.uk
- Check if admin@medicaltracker.co.uk needs whitelisting with your IT department
- Ensure your IT department has followed the link and actioned the steps in this guide - Firewall And Network Settings
- Delete and re-add the user. Note: We recommend waiting 5 minutes between deleting a user and attempting to re-add them.