Emailing Parents and Carers

Sending email notifications to parents or carers regarding incidents and medication use is quick and easy to do.

Email is a great way of notifying parents of injuries, illnesses and medication use within your school. Please see the following guide on how to send them. 

Here's a quick video demonstration:

  • Find the incident, medication use, or medication expiry for which you want to send a notification, and click on the entry.

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  • Select Send Notification

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This will then give you a view of the corresponding template to send out.

Important: you need to select the relevant template from the drop-down menu above the notification preview. To see how to create and edit templates, click here.

On the left, you will see the parental contact information.

  • Click Parents/carers notifications

  • Select Email message

Screenshot 2024-04-05 at 11.46.44The next window has the option of selecting the email address of the contact/s to whom you want to send the notification.

  • Click Done and the email will be sent from

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The email will then show under Communication on the incident record with the time and date it was sent.

To learn how to generate a letter notification, click here.

To learn how to record a phone call notification, click here.